FAQs / Tech

1. Do you repair the type of struts, shocks, or coilovers I own?

I hope we do! Please check the Coilover Services page for a list of the suspension we rebuild.

2. My shocks, struts, or coilovers have visible damage, corrosion, or missing parts, can you repair that?

Maybe. Please contact us before shipping.

3. Do I have to pay for the return shipping?

Yes, we will calculate and add a discounted shipping fee when we email you your total.

4. Do I need to disassemble coilovers when I ship them out?

No, but you will save some money on shipping if you remove parts you do not need serviced such as springs.

5. When do I pay?

We will email you a total and a link where you can pay with a credit card or via PayPal once we are ready to ship.

6. What is the turnaround time to have my shocks, struts, or coilovers rebuilt?

About 7-10 business days.

7. Will I receive updates while my suspension is being worked on?

You will receive an email once we receive it and once we are finished. We may email you in between if we have questions.

8. Will I receive a tracking number once you ship out my suspension?

Yes, you will receive a tracking number directly from UPS, please check your spam folder.

9. What shipping company will my suspension be shipped through?

For domestic shipments we use UPS. For international shipments we use USPS or DHL.

10. Can I request a faster shipping method?

Certainly, you can note it on the customer info form, or reply to any of the emails we send you.

11. What does "revalve" mean?

It is a service that changes the way your shocks, struts, or coilovers work by tuning the internal hydraulic circuits.

12. Do I need a revalve?

If you want to change the way your suspension performs from the way it felt when it was new, yes.

 

TECHNICAL SHEETS

441 Coilover New Owner Sheet

441 Set UpĀ Guide

460 Coilover New Owner Sheet

Damping Adjustment Guidance

Ride Height Adjustment Guidance

STI Fixed Perch Strut New Owner Sheet

STI Strut Rebuild Sheet

 

TECHNICAL ARTICLES

How to Set Proper Spring Pre Load on Coilovers, July 2016

KX-RM65 Suspension Tuning and Modifications, November 2007