Feal Suspension Limited Warranty Policy
Feal Suspension, Inc. (“Feal”) has been in the business of servicing and tuning dampers since 2007. We are a proud team of technicians and racing professionals that extends far beyond the shop walls to race tracks and podiums around the world. Our tuning methods include shock dynometer analysis, testing with professional drivers, and collection of professional driver feedback.
At Feal Suspension we take pride in the quality offered to each customer. We also understand that situations arise where quality or performance may be compromised for reasons both within and beyond our control. Feal Suspension, Inc. therefore offers a limited warranty policy on all purchased coilovers as described below.
General Expectations of Consumer
Feal Suspension, Inc. expects that all purchased coilovers be used explicitly for the intended application for the lifetime of the product. Coilover components must never be used in a manner contrary to the intended purpose and/or application nor operated under atypical conditions. Components must not be improperly handled, modified without express written direction from Feal Suspension, Inc., nor otherwise installed or operated in a manner that deviates in any way from any guidance or instruction provided by Feal Suspension, Inc.
Consumers are also expected to maintain and service shocks at the recommended intervals. Routine maintenance is recommended at 50,000 miles (or one race season) to maintain performance over time.
Feal Suspension coilovers are a performance product and are expected to be maintained as such. As with all mechanical products, coilover components are subject to normal wear and tear.
Limited Warranty Timeline
Feal offers a 7-year limited warranty against shock failure for standard 441 coilover kits and for 441 GT Comfort coilover kits (excludes road racing, drag racing, and drifting applications) for purchases made on or after 1 January 2026.
Feal offers a 1-year limited warranty agains manufacturer defects for coilover kits purchased before 1 January 2026.
Limited Warranty Coverage
The limited warranty covers manufacturer defects including loss of damping due to internal failure, seal failure, o-ring failure, and/or spring failure.
Limitations and Exclusions
All warranties are non-transferable from the original owner and may be used once per the lifetime of each shock. Failure to meet the General Expectations of Consumer listed above will void any warranties, including failure to maintain and service shocks at the recommended intervals. Any warranties are voided if the product is misused, abused, or used for non-intended purposes; this includes using “Max Travel” kits for off-road use.
Additional exclusions include external damage to shock due to abuse such as bent components, improper installation, improper use (i.e. off-road, etc.); external damage due to collision and/or rough terrain including (i.e. potholes, curbs, etc.); corrosion; internal damage due to servicing by anyone other than Feal Suspension, Inc. or an authorized service center.
The customer is responsible for any and all costs and/or labor incurred to redeem the limited warranty including, but not limited to, shock removal and/or installation; packaging; shipping and handling; customs; logistics; rental cars, etc.
Customer Steps: How to Redeem a Warranty
- Complete the Warranty Claim Form and provide any requested photographs or videos.
- Once the warranty claim is approved, Feal Suspension will provide Customer with an RMA number and initial scope of work. Customer is responsible for properly packaging and shipping warrantied components to Feal Suspension, Inc. Components must be packaged so as to prevent further damage during shipping. Customer must include the RMA number and a copy of the initial invoice in the shipped package along with the warrantied components. By shipping components to Feal Suspension, Inc., Customer acknowledges that additional costs may be incurred should non-warrantied labor or components be required for repair.
- Once received, Feal Suspension will photograph and inspect the received components prior to completing any work. Feal Suspension will provide Customer with a cost estimate for any non-warrantied labor and/or components.
- Feal Suspension, Inc. will repair or replace warrantied components at its sole discretion. Any unforeseen work will be communicated to Customer via email.
- Following completion of warrantied work, Customer will receive an invoice for return shipping. Feal Suspension, Inc. will ship product back to Customer only after payment has been made in full.